Delete your CarWise account
CarWise users can request deletion of their account and associated application data. This page explains how to submit a request and what happens next.
How to request deletion
Use the Google or Apple account connected to your CarWise account.
Navigate to your CarWise Account controls.
Follow the confirmation steps shown in the app when account deletion is available.
If you cannot access the app
Email contact@carwiseai.us with the subject “CarWise Account Deletion Request”. Send the request from the email address associated with your CarWise account whenever possible so we can verify the request.
Data deleted with your account
- CarWise account identifiers and account-linked profile data;
- saved Garage vehicles and shortlist data associated with the account;
- vehicle-analysis records associated with the account, where they are not required for security or legal retention;
- CarWise Buyer Pass / entitlement records associated with the account, subject to transaction-retention requirements;
- other account-linked application data that is no longer required to operate, secure or comply with legal obligations.
Data that may be retained
Limited records may be retained where necessary for payment reconciliation, accounting, fraud prevention, security, dispute handling or legal and tax obligations. Where practical, retained information is minimized or de-identified.
Deletion timeline
Verified deletion requests are processed as soon as reasonably practical. Account-linked application data is scheduled for deletion or de-identification within 30 days, except records that must be retained for the purposes described above.
Questions
Contact contact@carwiseai.us for questions about account deletion or privacy.